Return & Refund policy

Last Updated: January 27, 2026

At Pet Sajano Ghor, customer satisfaction is important to us. Please read this Refund & Return Policy carefully before placing an order.

Pet Sajano Ghor operates as a dropshipping-based online store from Bangladesh. Products are fulfilled and shipped directly by trusted third-party suppliers, including international fulfillment partners.

Return Eligibility

Due to the nature of our dropshipping business, we accept returns or refunds only under the following conditions:

You may be eligible for a return or refund if:

You received a damaged or defective product
You received the wrong item
Your order was lost in transit and confirmed as lost by the carrier

Non-Returnable Items

We do not accept returns or refunds for:

Change of mind or personal preference
Incorrect size or color selected by the customer
Delays caused by customs, carriers, or external factors
Items damaged due to misuse or normal wear and tear

Return & Refund Timeframe

Requests must be submitted within 7 days of delivery.
Requests made after this period may not be eligible for a refund or replacement.

How to Request a Refund or Replacement

To request a refund or replacement:

Contact us at [email protected] within 7 days of delivery
Include your order number
Provide clear photos or videos showing the issue

Once your request is reviewed, we will inform you of the next steps.

Refund Method

Approved refunds will be issued to the original payment method used at checkout (via Shopify Payments).
Refund processing time may vary depending on your bank or payment provider.

Return Shipping

In most cases, return shipping is not required.
If a return is required, customers will be provided with instructions.
Return shipping costs, if applicable, may be the responsibility of the customer.

Order Cancellations

Orders can be cancelled within 12 hours of purchase if processing has not started.
Once an order has been processed or shipped, cancellation may not be possible.

Exchanges

We do not offer direct exchanges.
If eligible, we may offer a replacement or refund instead.

Customs & Delays

International shipments may be subject to customs inspections.
Delays caused by customs or carriers do not qualify for refunds unless the shipment is confirmed as lost.